Vancouver Senior Customer Success Manager

Most Customer Success teams have become glorified Support Chat teams. We renamed the function "Outcomes" because we mean it. Real outcomes for real customers, shared responsibility across the company.



Product builds. Sales sets expectations. Outcomes delivers them.



At AutoRFP.ai, this isn't a cost center. It's a revenue engine. You'll be compensated like a sales role uncapped commissions on renewals and expansions. When your customers win, you win.



The Opportunity



Three types of companies approached us last quarter: a payment processor handling $1 trillion annually, an investment manager nearing $1 trillion AUM, and the technology company behind most of the world's best-selling drugs.



They all want to deploy our platform. They're waiting on us to make it happen.



This is one of our first 10 hires in Vancouver. You'd be building the North America office from scratch alongside the founding team.



What We've Built



AutoRFP.ai automates RFP and security questionnaire responses, one of the few products leveraging generative AI to its full potential. Customers across 40+ countries in just 2 years. Growing 15% month-over-month. Profitable.



The product works. People write to tell us it changed their careers.



The Role



You'll own the customer lifecycle from signed contract to raving fan. Onboard enterprise accounts. Drive adoption. Secure renewals. Identify expansions. Work with companies from 100 employees to F500 organizations.



You'll work directly with founders, no layers, no silos. When you see something broken, you'll fix it. When you hear customer feedback that should shape the product, you'll be in the room where it happens.



This is hard work. It's what's required to win in the AI space. If you want defined swim lanes and detailed SOPs, this isn't the role. If you want to operate with full ownership and get paid for results, keep reading.



What Success Looks Like



Week 1:

  • Understand our ICP and sit in on customer calls

  • Begin learning the product and functionality

  • Reach out to existing customers to book calls

By end of week: Run a customer call end-to-end



Month 1:

  • Confidently run customer calls independently across segments

  • Complete your first customer onboarding

  • Complete your first proof-of-concept with the sales team

By end of month: Complete your first customer onboarding independently



Month 3:

  • Bring on your first renewals

By end of three months: Renew multiple customer subscriptions end-to-end



Month 6:

  • Engage with customers daily across video calls, Slack & Intercom

  • Meaningfully drive revenue through expansions and renewals

  • Impact product direction through customer feedback

By end of six months: You'll feel like you've been here for years



Compensation



$130k - $180k+ CAD On-Target Earnings (base + commission), depending on experience.

Uncapped renewal & expansion commissions. When customers renew and expand, you earn. No ceiling.



The Environment



Vancouver office. In-person, full-time, with flexibility for life. We work fast, together.

Standing desks. Brand new M4 Macs. 49" ultra-wide monitors. Licenses to every cutting-edge AI tool you need.



6 people today. Likely triple that by year-end. The people who join now shape everything that comes after.



What This Becomes



Do this well for two years and you'll have:

  • A track record managing $2M+ in enterprise ARR

  • Experience scaling a function from scratch

  • Deep expertise in AI and enterprise sales

  • A team you helped build around you



Leadership, larger accounts, product, operations, where this leads is up to you.



Who Thrives Here



  • You care about customers. You actively listen and confidently present solutions to complicated problems.

  • You have high autonomy. You look at a day and instantly prioritize what drives the most impact.

  • You learn quickly. Ideally, you've seen the chaos of early-stage before.

  • You grow accounts. You actively work with customers to expand usage and ensure they get the ROI they deserve.

  • You're comfortable with ambiguity. We don't have everything figured out. Neither will you. That's the job.



We welcome candidates from all backgrounds. If your resume doesn't fit 100% but you believe you can add value, resonate with what we're building, and would thrive in this environment, let's talk.



Interested?



Apply here & reach out to me directly: Jasper Cooper



I'd love a 20-minute conversation. Even if it's not right for you, I welcome your thoughts on who might be great.