Privacy Policy
AutoRFP.ai Privacy policy
In this Privacy Policy, the expressions “AutoRFP.ai”, "we", "us" and "our" are a reference to
Automatic Capital Operations Pty Ltd (ACN 666 447 230) and our related bodies
corporate.
We are committed to respecting your privacy. Our Privacy Policy sets outs out how we
collect, use, store and disclose your personal information.
By providing personal information to us, you consent to our collection, use and disclosure
of your personal information in accordance with this Privacy Policy and any other
arrangements that apply between us. We may change our Privacy Policy from time to
time by publishing changes to it on our website. We encourage you to check our website
periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion about an individual that is
reasonably identifiable. For example, this may include your name, age, gender, postcode
and contact details. It may also include financial information, including your credit card
information
What personal Information fo we collect?
We may collect the following types of personal information:
● name;
● mailing or street address;
● email address;
● telephone number and other contact details;
● age or date of birth;
● your device ID, device type, geo-location information, computer and connection information, statistics on page views,
traffic to and from the sites, ad data, IP address and standard web log information;
● details of the products and services we have provided to you or that you have enquired about, including any additional
information necessary to deliver those products and services and respond to your enquiries;
● any additional information relating to you that you provide to us directly through our website or app or indirectly through
your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
● information you provide to us through customer surveys; or
● any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this
information when you:
● you inquire about, or instruct us to provide you (or your employer or other representative), with our products
● you subscribe to one of our online services, newsletters, mailings lists or our website;
● you register for or attend one of our events or seminars;
● we have other business dealings with you (eg as a regulator, a supplier to AutoRFP.ai, or in relation to a transaction);
● interact with our sites, services, content and advertising.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name,
contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and
others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of
employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee
records of our current and former employees, which are exempt from the Privacy Act.
Why do we collect, use and disclose personal
information?
We may collect, hold, use and disclose your personal information for the following purposes:
● to enable you to access and use our services;
● provide to you and improve our products and services;
● communicate with you, and build and maintain our relationships with you and our clients;
● conduct, monitor and analyse our business and internal operations;
● identify and develop new products and services you may be interested in;
● send you updates, publications, marketing, event details and new product or service offerings (however, if you do not
want to receive marketing emails from us, you can opt out at any time using the contact details set out below);
● perform analytics on customer accounts, financial performance and event attendance, (however, our analytics
are always conducted on a de-identified basis);
● comply with applicable laws and our other regulatory, accounting, reporting or professional obligations;
● protect, exercise or defend our legal rights; and
● process and respond to your requests, enquiries or complaints.
We may also disclose your personal information to a trusted third party who also holds other information about you.
This third party may combine that information in order to enable it and us to develop
anonymised consumer insights so that we can better understand your preferences and interests,
personalise your experience and enhance the products and services that you receive
Do we use your personal information for direct
marketing?
We and/or our carefully selected business partners may send you direct marketing
communications and information about our services. This may take the form of emails,
SMS, mail or other forms of communication, in accordance with the Spam Act and the
Privacy Act. You may opt-out of receiving marketing materials from us by contacting us
using the details set out below or by using the opt-out facilities provided (eg an
unsubscribe link).
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy policy
to:
our employees and related bodies corporate;
third party suppliers and service providers (including providers for the operation of
our websites and/or our business or in connection with providing our products
and services to you);
professional advisers, dealers and agents;
payment systems operators (eg merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law
enforcement agencies, or as required, authorised or permitted by law.
Some of these vendors or other parties may receive or store your information in overseas
locations. For example, we may disclose your email address or other contact information
to providers of electronic execution services, which may store the information in an
overseas jurisdiction.
Third Party Vendors
AutoRFP.ai collaborates with selected third-party vendors to enhance our services and customer experiences.
These vendors are authorised to receive certain types of personal information as outlined below:
HubSpot:
Purpose: Utilised for customer relationship management, marketing automation, and email marketing services.
Information Shared: Contact details, interaction records, email engagement data, and user preferences.
Intercom:
Purpose: Employed for customer support services and to enhance user engagement through chat and messaging services.
Information Shared: User communication records, user IDs, email addresses, and usage data.
Datadog:
Purpose: Used for monitoring and securing cloud-scale applications, providing logging, performance tracking,
and security monitoring.
Information Shared: User data, Application logs, performance metrics, and security event data.
Google Cloud:
Purpose: Cloud hosting services are used to store and process customer data securely,
offering infrastructure services, data storage, and machine learning capabilities.
Information Shared: User data, application data, operational logs, and performance metrics.
Amazon Web Services (AWS):
Purpose: Provides a comprehensive cloud platform for hosting and computing, database storage,
content delivery, and other functionality to help businesses scale and grow.
Information Shared: User data, application information, operational logs, and analytics data.
Stripe:
Purpose: Used for processing and managing payments securely, handling transaction processing, billing,
and payment services.
Information Shared: Payment transaction data, customer billing information, and payment history.
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia, for example, we may disclose
your email address or other contact information to providers of electronic execution
services, or cloud hosting providers, which may store the information in an overseas
jurisdiction.
When you provide your personal information to us, you consent to the disclosure of your
information outside of Australia and acknowledge that we are not required to ensure
that overseas recipients handle that personal information in compliance with Australian
Privacy Law
Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record
certain information about your use of our website, such as which pages you visit, the
time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help
us track your website usage and remember your preferences. Cookies are small files
that store information on your computer, TV, mobile phone or other device. They enable
the entity that put the cookie on your device to recognise you across different websites,
services, devices and/or browsing sessions. You can disable cookies through your
internet browser but our websites may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal
information. For example, where a cookie is linked to your account, it will be considered
personal information under the Privacy Act. We will handle any personal information
collected by cookies in the same way that we handle all other personal information as
described in this Privacy Policy
Security
We may hold your personal information in either electronic or hard copy form. We use a
variety of physical and electronic security measures to keep your personal information
secure from misuse, interference, loss or unauthorised use or disclosure. For example, we
employ secure databases, password protect our IT systems, frequently update our
anti-virus software and conduct regular updates to our software. All of our employees
are also bound to keep your personal information secure and treat it as confidential.
However, we cannot guarantee the security of your personal information.
Links
Our website may contain links to websites operated by third parties. Those links are
provided for convenience and may not remain current or be maintained. Unless
expressly stated otherwise, we are not responsible for the privacy practices of, or any
content on, those linked websites, and have no control over or rights in those linked
websites. The privacy policies that apply to those other websites may differ substantially
from our Privacy Policy, so we encourage individuals to read them before using those
websites.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the
contact us function of our website. Sometimes, we may not be able to provide you with
access to all of your personal information and, where this is the case, we will tell you why.
We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please
contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about
the way we have handled your personal information, you can contact us at
info@autorfp.ai.
Please include your name, email address and/or telephone number and
clearly describe your complaint. We will acknowledge your complaint and respond to
you regarding your complaint within a reasonable period of time. If you think that we
have failed to resolve the complaint satisfactorily, we will provide you with information
about the further steps you can take.
Privacy Policy
AutoRFP.ai Privacy policy
In this Privacy Policy, the expressions “AutoRFP.ai”, "we", "us" and "our" are a reference to
Automatic Capital Operations Pty Ltd (ACN 666 447 230) and our related bodies
corporate.
We are committed to respecting your privacy. Our Privacy Policy sets outs out how we
collect, use, store and disclose your personal information.
By providing personal information to us, you consent to our collection, use and disclosure
of your personal information in accordance with this Privacy Policy and any other
arrangements that apply between us. We may change our Privacy Policy from time to
time by publishing changes to it on our website. We encourage you to check our website
periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion about an individual that is
reasonably identifiable. For example, this may include your name, age, gender, postcode
and contact details. It may also include financial information, including your credit card
information
What personal Information fo we collect?
We may collect the following types of personal information:
● name;
● mailing or street address;
● email address;
● telephone number and other contact details;
● age or date of birth;
● your device ID, device type, geo-location information, computer and connection information, statistics on page views,
traffic to and from the sites, ad data, IP address and standard web log information;
● details of the products and services we have provided to you or that you have enquired about, including any additional
information necessary to deliver those products and services and respond to your enquiries;
● any additional information relating to you that you provide to us directly through our website or app or indirectly through
your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
● information you provide to us through customer surveys; or
● any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this
information when you:
● you inquire about, or instruct us to provide you (or your employer or other representative), with our products
● you subscribe to one of our online services, newsletters, mailings lists or our website;
● you register for or attend one of our events or seminars;
● we have other business dealings with you (eg as a regulator, a supplier to AutoRFP.ai, or in relation to a transaction);
● interact with our sites, services, content and advertising.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name,
contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and
others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of
employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee
records of our current and former employees, which are exempt from the Privacy Act.
Why do we collect, use and disclose personal
information?
We may collect, hold, use and disclose your personal information for the following purposes:
● to enable you to access and use our services;
● provide to you and improve our products and services;
● communicate with you, and build and maintain our relationships with you and our clients;
● conduct, monitor and analyse our business and internal operations;
● identify and develop new products and services you may be interested in;
● send you updates, publications, marketing, event details and new product or service offerings (however, if you do not
want to receive marketing emails from us, you can opt out at any time using the contact details set out below);
● perform analytics on customer accounts, financial performance and event attendance, (however, our analytics
are always conducted on a de-identified basis);
● comply with applicable laws and our other regulatory, accounting, reporting or professional obligations;
● protect, exercise or defend our legal rights; and
● process and respond to your requests, enquiries or complaints.
We may also disclose your personal information to a trusted third party who also holds other information about you.
This third party may combine that information in order to enable it and us to develop
anonymised consumer insights so that we can better understand your preferences and interests,
personalise your experience and enhance the products and services that you receive
Do we use your personal information for direct
marketing?
We and/or our carefully selected business partners may send you direct marketing
communications and information about our services. This may take the form of emails,
SMS, mail or other forms of communication, in accordance with the Spam Act and the
Privacy Act. You may opt-out of receiving marketing materials from us by contacting us
using the details set out below or by using the opt-out facilities provided (eg an
unsubscribe link).
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy policy
to:
our employees and related bodies corporate;
third party suppliers and service providers (including providers for the operation of
our websites and/or our business or in connection with providing our products
and services to you);
professional advisers, dealers and agents;
payment systems operators (eg merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law
enforcement agencies, or as required, authorised or permitted by law.
Some of these vendors or other parties may receive or store your information in overseas
locations. For example, we may disclose your email address or other contact information
to providers of electronic execution services, which may store the information in an
overseas jurisdiction.
Third Party Vendors
AutoRFP.ai collaborates with selected third-party vendors to enhance our services and customer experiences.
These vendors are authorised to receive certain types of personal information as outlined below:
HubSpot:
Purpose: Utilised for customer relationship management, marketing automation, and email marketing services.
Information Shared: Contact details, interaction records, email engagement data, and user preferences.
Intercom:
Purpose: Employed for customer support services and to enhance user engagement through chat and messaging services.
Information Shared: User communication records, user IDs, email addresses, and usage data.
Datadog:
Purpose: Used for monitoring and securing cloud-scale applications, providing logging, performance tracking,
and security monitoring.
Information Shared: User data, Application logs, performance metrics, and security event data.
Google Cloud:
Purpose: Cloud hosting services are used to store and process customer data securely,
offering infrastructure services, data storage, and machine learning capabilities.
Information Shared: User data, application data, operational logs, and performance metrics.
Amazon Web Services (AWS):
Purpose: Provides a comprehensive cloud platform for hosting and computing, database storage,
content delivery, and other functionality to help businesses scale and grow.
Information Shared: User data, application information, operational logs, and analytics data.
Stripe:
Purpose: Used for processing and managing payments securely, handling transaction processing, billing,
and payment services.
Information Shared: Payment transaction data, customer billing information, and payment history.
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia, for example, we may disclose
your email address or other contact information to providers of electronic execution
services, or cloud hosting providers, which may store the information in an overseas
jurisdiction.
When you provide your personal information to us, you consent to the disclosure of your
information outside of Australia and acknowledge that we are not required to ensure
that overseas recipients handle that personal information in compliance with Australian
Privacy Law
Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record
certain information about your use of our website, such as which pages you visit, the
time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help
us track your website usage and remember your preferences. Cookies are small files
that store information on your computer, TV, mobile phone or other device. They enable
the entity that put the cookie on your device to recognise you across different websites,
services, devices and/or browsing sessions. You can disable cookies through your
internet browser but our websites may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal
information. For example, where a cookie is linked to your account, it will be considered
personal information under the Privacy Act. We will handle any personal information
collected by cookies in the same way that we handle all other personal information as
described in this Privacy Policy
Security
We may hold your personal information in either electronic or hard copy form. We use a
variety of physical and electronic security measures to keep your personal information
secure from misuse, interference, loss or unauthorised use or disclosure. For example, we
employ secure databases, password protect our IT systems, frequently update our
anti-virus software and conduct regular updates to our software. All of our employees
are also bound to keep your personal information secure and treat it as confidential.
However, we cannot guarantee the security of your personal information.
Links
Our website may contain links to websites operated by third parties. Those links are
provided for convenience and may not remain current or be maintained. Unless
expressly stated otherwise, we are not responsible for the privacy practices of, or any
content on, those linked websites, and have no control over or rights in those linked
websites. The privacy policies that apply to those other websites may differ substantially
from our Privacy Policy, so we encourage individuals to read them before using those
websites.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the
contact us function of our website. Sometimes, we may not be able to provide you with
access to all of your personal information and, where this is the case, we will tell you why.
We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please
contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about
the way we have handled your personal information, you can contact us at
info@autorfp.ai.
Please include your name, email address and/or telephone number and
clearly describe your complaint. We will acknowledge your complaint and respond to
you regarding your complaint within a reasonable period of time. If you think that we
have failed to resolve the complaint satisfactorily, we will provide you with information
about the further steps you can take.
Privacy Policy
AutoRFP.ai Privacy policy
In this Privacy Policy, the expressions “AutoRFP.ai”, "we", "us" and "our" are a reference to
Automatic Capital Operations Pty Ltd (ACN 666 447 230) and our related bodies
corporate.
We are committed to respecting your privacy. Our Privacy Policy sets outs out how we
collect, use, store and disclose your personal information.
By providing personal information to us, you consent to our collection, use and disclosure
of your personal information in accordance with this Privacy Policy and any other
arrangements that apply between us. We may change our Privacy Policy from time to
time by publishing changes to it on our website. We encourage you to check our website
periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion about an individual that is
reasonably identifiable. For example, this may include your name, age, gender, postcode
and contact details. It may also include financial information, including your credit card
information
What personal Information fo we collect?
We may collect the following types of personal information:
● name;
● mailing or street address;
● email address;
● telephone number and other contact details;
● age or date of birth;
● your device ID, device type, geo-location information, computer and connection information, statistics on page views,
traffic to and from the sites, ad data, IP address and standard web log information;
● details of the products and services we have provided to you or that you have enquired about, including any additional
information necessary to deliver those products and services and respond to your enquiries;
● any additional information relating to you that you provide to us directly through our website or app or indirectly through
your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
● information you provide to us through customer surveys; or
● any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this
information when you:
● you inquire about, or instruct us to provide you (or your employer or other representative), with our products
● you subscribe to one of our online services, newsletters, mailings lists or our website;
● you register for or attend one of our events or seminars;
● we have other business dealings with you (eg as a regulator, a supplier to AutoRFP.ai, or in relation to a transaction);
● interact with our sites, services, content and advertising.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name,
contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and
others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of
employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee
records of our current and former employees, which are exempt from the Privacy Act.
Why do we collect, use and disclose personal
information?
We may collect, hold, use and disclose your personal information for the following purposes:
● to enable you to access and use our services;
● provide to you and improve our products and services;
● communicate with you, and build and maintain our relationships with you and our clients;
● conduct, monitor and analyse our business and internal operations;
● identify and develop new products and services you may be interested in;
● send you updates, publications, marketing, event details and new product or service offerings (however, if you do not
want to receive marketing emails from us, you can opt out at any time using the contact details set out below);
● perform analytics on customer accounts, financial performance and event attendance, (however, our analytics
are always conducted on a de-identified basis);
● comply with applicable laws and our other regulatory, accounting, reporting or professional obligations;
● protect, exercise or defend our legal rights; and
● process and respond to your requests, enquiries or complaints.
We may also disclose your personal information to a trusted third party who also holds other information about you.
This third party may combine that information in order to enable it and us to develop
anonymised consumer insights so that we can better understand your preferences and interests,
personalise your experience and enhance the products and services that you receive
Do we use your personal information for direct
marketing?
We and/or our carefully selected business partners may send you direct marketing
communications and information about our services. This may take the form of emails,
SMS, mail or other forms of communication, in accordance with the Spam Act and the
Privacy Act. You may opt-out of receiving marketing materials from us by contacting us
using the details set out below or by using the opt-out facilities provided (eg an
unsubscribe link).
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy policy
to:
our employees and related bodies corporate;
third party suppliers and service providers (including providers for the operation of
our websites and/or our business or in connection with providing our products
and services to you);
professional advisers, dealers and agents;
payment systems operators (eg merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law
enforcement agencies, or as required, authorised or permitted by law.
Some of these vendors or other parties may receive or store your information in overseas
locations. For example, we may disclose your email address or other contact information
to providers of electronic execution services, which may store the information in an
overseas jurisdiction.
Third Party Vendors
AutoRFP.ai collaborates with selected third-party vendors to enhance our services and customer experiences.
These vendors are authorised to receive certain types of personal information as outlined below:
HubSpot:
Purpose: Utilised for customer relationship management, marketing automation, and email marketing services.
Information Shared: Contact details, interaction records, email engagement data, and user preferences.
Intercom:
Purpose: Employed for customer support services and to enhance user engagement through chat and messaging services.
Information Shared: User communication records, user IDs, email addresses, and usage data.
Datadog:
Purpose: Used for monitoring and securing cloud-scale applications, providing logging, performance tracking,
and security monitoring.
Information Shared: User data, Application logs, performance metrics, and security event data.
Google Cloud:
Purpose: Cloud hosting services are used to store and process customer data securely,
offering infrastructure services, data storage, and machine learning capabilities.
Information Shared: User data, application data, operational logs, and performance metrics.
Amazon Web Services (AWS):
Purpose: Provides a comprehensive cloud platform for hosting and computing, database storage,
content delivery, and other functionality to help businesses scale and grow.
Information Shared: User data, application information, operational logs, and analytics data.
Stripe:
Purpose: Used for processing and managing payments securely, handling transaction processing, billing,
and payment services.
Information Shared: Payment transaction data, customer billing information, and payment history.
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia, for example, we may disclose
your email address or other contact information to providers of electronic execution
services, or cloud hosting providers, which may store the information in an overseas
jurisdiction.
When you provide your personal information to us, you consent to the disclosure of your
information outside of Australia and acknowledge that we are not required to ensure
that overseas recipients handle that personal information in compliance with Australian
Privacy Law
Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record
certain information about your use of our website, such as which pages you visit, the
time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help
us track your website usage and remember your preferences. Cookies are small files
that store information on your computer, TV, mobile phone or other device. They enable
the entity that put the cookie on your device to recognise you across different websites,
services, devices and/or browsing sessions. You can disable cookies through your
internet browser but our websites may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal
information. For example, where a cookie is linked to your account, it will be considered
personal information under the Privacy Act. We will handle any personal information
collected by cookies in the same way that we handle all other personal information as
described in this Privacy Policy
Security
We may hold your personal information in either electronic or hard copy form. We use a
variety of physical and electronic security measures to keep your personal information
secure from misuse, interference, loss or unauthorised use or disclosure. For example, we
employ secure databases, password protect our IT systems, frequently update our
anti-virus software and conduct regular updates to our software. All of our employees
are also bound to keep your personal information secure and treat it as confidential.
However, we cannot guarantee the security of your personal information.
Links
Our website may contain links to websites operated by third parties. Those links are
provided for convenience and may not remain current or be maintained. Unless
expressly stated otherwise, we are not responsible for the privacy practices of, or any
content on, those linked websites, and have no control over or rights in those linked
websites. The privacy policies that apply to those other websites may differ substantially
from our Privacy Policy, so we encourage individuals to read them before using those
websites.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the
contact us function of our website. Sometimes, we may not be able to provide you with
access to all of your personal information and, where this is the case, we will tell you why.
We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please
contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about
the way we have handled your personal information, you can contact us at
info@autorfp.ai.
Please include your name, email address and/or telephone number and
clearly describe your complaint. We will acknowledge your complaint and respond to
you regarding your complaint within a reasonable period of time. If you think that we
have failed to resolve the complaint satisfactorily, we will provide you with information
about the further steps you can take.
Privacy Policy
AutoRFP.ai Privacy policy
In this Privacy Policy, the expressions “AutoRFP.ai”, "we", "us" and "our" are a reference to
Automatic Capital Operations Pty Ltd (ACN 666 447 230) and our related bodies
corporate.
We are committed to respecting your privacy. Our Privacy Policy sets outs out how we
collect, use, store and disclose your personal information.
By providing personal information to us, you consent to our collection, use and disclosure
of your personal information in accordance with this Privacy Policy and any other
arrangements that apply between us. We may change our Privacy Policy from time to
time by publishing changes to it on our website. We encourage you to check our website
periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion about an individual that is
reasonably identifiable. For example, this may include your name, age, gender, postcode
and contact details. It may also include financial information, including your credit card
information
What personal Information fo we collect?
We may collect the following types of personal information:
● name;
● mailing or street address;
● email address;
● telephone number and other contact details;
● age or date of birth;
● your device ID, device type, geo-location information, computer and connection information, statistics on page views,
traffic to and from the sites, ad data, IP address and standard web log information;
● details of the products and services we have provided to you or that you have enquired about, including any additional
information necessary to deliver those products and services and respond to your enquiries;
● any additional information relating to you that you provide to us directly through our website or app or indirectly through
your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
● information you provide to us through customer surveys; or
● any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this
information when you:
● you inquire about, or instruct us to provide you (or your employer or other representative), with our products
● you subscribe to one of our online services, newsletters, mailings lists or our website;
● you register for or attend one of our events or seminars;
● we have other business dealings with you (eg as a regulator, a supplier to AutoRFP.ai, or in relation to a transaction);
● interact with our sites, services, content and advertising.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name,
contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and
others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of
employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee
records of our current and former employees, which are exempt from the Privacy Act.
Why do we collect, use and disclose personal
information?
We may collect, hold, use and disclose your personal information for the following purposes:
● to enable you to access and use our services;
● provide to you and improve our products and services;
● communicate with you, and build and maintain our relationships with you and our clients;
● conduct, monitor and analyse our business and internal operations;
● identify and develop new products and services you may be interested in;
● send you updates, publications, marketing, event details and new product or service offerings (however, if you do not
want to receive marketing emails from us, you can opt out at any time using the contact details set out below);
● perform analytics on customer accounts, financial performance and event attendance, (however, our analytics
are always conducted on a de-identified basis);
● comply with applicable laws and our other regulatory, accounting, reporting or professional obligations;
● protect, exercise or defend our legal rights; and
● process and respond to your requests, enquiries or complaints.
We may also disclose your personal information to a trusted third party who also holds other information about you.
This third party may combine that information in order to enable it and us to develop
anonymised consumer insights so that we can better understand your preferences and interests,
personalise your experience and enhance the products and services that you receive
Do we use your personal information for direct
marketing?
We and/or our carefully selected business partners may send you direct marketing
communications and information about our services. This may take the form of emails,
SMS, mail or other forms of communication, in accordance with the Spam Act and the
Privacy Act. You may opt-out of receiving marketing materials from us by contacting us
using the details set out below or by using the opt-out facilities provided (eg an
unsubscribe link).
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy policy
to:
our employees and related bodies corporate;
third party suppliers and service providers (including providers for the operation of
our websites and/or our business or in connection with providing our products
and services to you);
professional advisers, dealers and agents;
payment systems operators (eg merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law
enforcement agencies, or as required, authorised or permitted by law.
Some of these vendors or other parties may receive or store your information in overseas
locations. For example, we may disclose your email address or other contact information
to providers of electronic execution services, which may store the information in an
overseas jurisdiction.
Third Party Vendors
AutoRFP.ai collaborates with selected third-party vendors to enhance our services and customer experiences.
These vendors are authorised to receive certain types of personal information as outlined below:
HubSpot:
Purpose: Utilised for customer relationship management, marketing automation, and email marketing services.
Information Shared: Contact details, interaction records, email engagement data, and user preferences.
Intercom:
Purpose: Employed for customer support services and to enhance user engagement through chat and messaging services.
Information Shared: User communication records, user IDs, email addresses, and usage data.
Datadog:
Purpose: Used for monitoring and securing cloud-scale applications, providing logging, performance tracking,
and security monitoring.
Information Shared: User data, Application logs, performance metrics, and security event data.
Google Cloud:
Purpose: Cloud hosting services are used to store and process customer data securely,
offering infrastructure services, data storage, and machine learning capabilities.
Information Shared: User data, application data, operational logs, and performance metrics.
Amazon Web Services (AWS):
Purpose: Provides a comprehensive cloud platform for hosting and computing, database storage,
content delivery, and other functionality to help businesses scale and grow.
Information Shared: User data, application information, operational logs, and analytics data.
Stripe:
Purpose: Used for processing and managing payments securely, handling transaction processing, billing,
and payment services.
Information Shared: Payment transaction data, customer billing information, and payment history.
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia, for example, we may disclose
your email address or other contact information to providers of electronic execution
services, or cloud hosting providers, which may store the information in an overseas
jurisdiction.
When you provide your personal information to us, you consent to the disclosure of your
information outside of Australia and acknowledge that we are not required to ensure
that overseas recipients handle that personal information in compliance with Australian
Privacy Law
Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record
certain information about your use of our website, such as which pages you visit, the
time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help
us track your website usage and remember your preferences. Cookies are small files
that store information on your computer, TV, mobile phone or other device. They enable
the entity that put the cookie on your device to recognise you across different websites,
services, devices and/or browsing sessions. You can disable cookies through your
internet browser but our websites may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal
information. For example, where a cookie is linked to your account, it will be considered
personal information under the Privacy Act. We will handle any personal information
collected by cookies in the same way that we handle all other personal information as
described in this Privacy Policy
Security
We may hold your personal information in either electronic or hard copy form. We use a
variety of physical and electronic security measures to keep your personal information
secure from misuse, interference, loss or unauthorised use or disclosure. For example, we
employ secure databases, password protect our IT systems, frequently update our
anti-virus software and conduct regular updates to our software. All of our employees
are also bound to keep your personal information secure and treat it as confidential.
However, we cannot guarantee the security of your personal information.
Links
Our website may contain links to websites operated by third parties. Those links are
provided for convenience and may not remain current or be maintained. Unless
expressly stated otherwise, we are not responsible for the privacy practices of, or any
content on, those linked websites, and have no control over or rights in those linked
websites. The privacy policies that apply to those other websites may differ substantially
from our Privacy Policy, so we encourage individuals to read them before using those
websites.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the
contact us function of our website. Sometimes, we may not be able to provide you with
access to all of your personal information and, where this is the case, we will tell you why.
We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please
contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about
the way we have handled your personal information, you can contact us at
info@autorfp.ai.
Please include your name, email address and/or telephone number and
clearly describe your complaint. We will acknowledge your complaint and respond to
you regarding your complaint within a reasonable period of time. If you think that we
have failed to resolve the complaint satisfactorily, we will provide you with information
about the further steps you can take.
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