Customer Story
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How Fiddler AI achieved 87% time savings on security questionnaires
Industry
Technology
Location
Global
Employees
50 - 500
Challenge
Security questionnaires consumed 30+ hours across multiple team members, with executives losing weekends to manual RFP processes.
Solution
AI-powered Security Questionnaire automation platform replacing homegrown chatbot with purpose-built project and workflow management.
Results
87% time reduction with improved accuracy and eliminated weekend work for leadership team.
The Challenge
For Fiddler AI, responding to RFPs wasn't just challenging, it was a tidal wave of work crashing across their entire organization. C-suite executives, operations teams, sales professionals, and engineers found themselves caught in a complex workflow that consumed precious time without generating immediate revenue.
Their journey began with a legacy RFP solution that delivered diminishing returns, compelling them to build an internal chatbot leveraging their content library. While this represented an innovative step forward, their homegrown tool revealed a critical flaw: frequent hallucinations creating unreliable responses that demanded extensive verification. The internal solution also lacked essential workflow capabilities, leaving the team without proper task assignment or learning mechanisms.
Security questionnaires became particularly demanding exercises in Excel spreadsheet management. Team members faced the uphill battle of recreating responses from scratch each time. One particularly complex security assessment featured 15 tabs with approximately 100 questions each, a massive undertaking requiring input from RevOps specialists, solutions engineers, account executives, and leadership. This collective effort devoured an estimated 30 hours of expert time, often extending beyond normal working hours.
The watershed moment arrived when their COO dedicated a weekend – eight full hours – to complete an RFP for a government contract. Leadership recognized a hard truth: this level of resource commitment would become unsustainable as the company scaled its operations and opportunities.
The Solution
Faced with mounting pressure from security questionnaires, Fiddler AI embarked on a search for purpose-built AI RFP software solutions. Amanda Bell, Senior Manager of Revenue Operations, pushed beyond conventional thinking, insisting they explore dedicated platforms rather than limiting themselves to security-focused trust center alternatives.
Their research journey led to a pivotal discovery: AutoRFP.ai. The demonstration resonated immediately with their vision for transformation. As Nick Nolan, Solution Engineering Manager, reflected: "It was exactly what I had envisioned in terms of leveraging LLMs to take our existing answers and knowledge base and documentation and make this faster and smarter." The platform embodied the sophisticated AI-powered automation they had attempted to build internally, but with enterprise-grade functionality that elevated their capabilities.
AutoRFP.ai's implementation team delivered remarkable speed-to-value, offering a 48-hour setup with a 14-day proof-of-concept. This allowed Fiddler to begin using the platform on a live security questionnaire within just 24 hours of engagement. Instead of manually crafting responses from scratch, team members now reviewed AI-generated drafts drawn from their approved content library. Perhaps most valuable, the system's learning capabilities meant accuracy improved over time, becoming increasingly reliable as it processed additional questionnaires and incorporated team feedback.
The Results
The transformation in Fiddler's RFP process delivered both immediate relief and lasting strategic advantage. The same security questionnaire that previously consumed 30 collective hours now requires just 3-4 hours of team time, an 87% reduction in resource investment that freed valuable expertise for higher-impact activities.
Automation accuracy has steadily climbed since implementation, reaching impressive heights. Recent analysis reveals that 99% of responses in one 600+ question security questionnaire required minimal editing. Looking across Q1'2025, 63% of all responses required zero or one-word changes, a testament to the system's precision and learning capabilities.
Beyond measurable time savings, the solution eliminated weekend work for senior leadership, transforming how the entire organization approaches RFPs. Team members now tackle these opportunities with confidence rather than apprehension. The platform's assignment and notification features and integration with Slack ensure seamless collaboration with senior engineering leaders and subject-matter experts, without the constant manual coordination that previously consumed management attention.
Amanda stated with conviction, "If I left Fiddler and went to another company, AutoRFP.ai would be the first tool that I would want to bring in. Its impact is immense."
