The Challenge
For Fiddler AI, responding to RFPs wasn’t just challenging, it was a tidal wave of work crashing across their entire organization. C-suite executives, operations teams, sales professionals, and engineers found themselves caught in a complex workflow that consumed precious time without generating immediate revenue.
Their journey began with a legacy RFP solution that delivered diminishing returns, compelling them to build an internal chatbot leveraging their content library. While innovative, their homegrown tool revealed a critical flaw: frequent hallucinations creating unreliable responses that demanded extensive verification. The internal solution also lacked essential workflow capabilities, leaving the team without proper task assignment or learning mechanisms.
Security questionnaires became particularly demanding exercises in Excel spreadsheet management. One particularly complex security assessment featured 15 tabs with approximately 100 questions each, a massive undertaking requiring input from RevOps specialists, solutions engineers, account executives, and leadership. This collective effort devoured an estimated 30 hours of expert time, often extending beyond normal working hours. The watershed moment arrived when their COO dedicated a weekend (eight full hours) to complete an RFP for a government contract.
The Solution
Faced with mounting pressure from security questionnaires, Fiddler AI embarked on a search for purpose-built AI RFP software solutions. Their research journey led to a pivotal discovery: AutoRFP.ai.
AutoRFP.ai’s implementation team delivered remarkable speed-to-value, offering a 48-hour setup with a 14-day proof-of-concept. This allowed Fiddler to begin using the platform on a live security questionnaire within just 24 hours of engagement. Instead of manually crafting responses from scratch, team members now reviewed AI-generated drafts drawn from their approved content library. Perhaps most valuable, the system’s learning capabilities meant accuracy improved over time, becoming increasingly reliable as it processed additional questionnaires and incorporated team feedback.
“The dread of a new Security Questionnaire hitting our inbox is gone. AutoRFP.ai makes the process so much easier, the workflow is a breeze and we haven't lost weekends to RFPs since.”
The Results
The transformation in Fiddler’s RFP process delivered both immediate relief and lasting strategic advantage. The same security questionnaire that previously consumed 30 collective hours now requires just 3–4 hours of team time, an 87% reduction in resource investment that freed valuable expertise for higher-impact activities.
Automation accuracy has steadily climbed since implementation. Recent analysis reveals that 99% of responses in one 600+ question security questionnaire required minimal editing. Beyond measurable time savings, the solution eliminated weekend work for senior leadership, transforming how the entire organization approaches RFPs. Team members now tackle these opportunities with confidence rather than apprehension.
